PRIVACY POLICY

Monarch Foundry (“Monarch Foundry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, schedule an appointment, communicate with us, purchase services, or otherwise interact with Monarch Foundry.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

Name

Business name

Email address

Phone number

Business website

Business address or service area

Information about your business, marketing, goals, challenges, and current systems

Information submitted through Foundation Inspection, contact, intake, onboarding, or other forms

Appointment and scheduling information

Communications you send to us by email, phone, text message, website form, or other methods

Billing and transaction-related information

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, pages visited, referring website, approximate location derived from your IP address, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests

Conduct Foundation Inspections

Schedule and manage appointments

Prepare recommendations, proposals, agreements, invoices, and marketing plans

Provide and manage Monarch Foundry services

Communicate with prospects and clients

Send appointment confirmations, reminders, follow-ups, and service-related communications

Process and maintain transaction records

Improve our website, services, systems, and customer experience

Analyze website traffic and marketing performance

Maintain our CRM and business records

Protect against fraud, misuse, security threats, or other unlawful activity

Comply with applicable legal and regulatory requirements

3. Email and Text Communications

If you provide your email address or phone number, Monarch Foundry may use that information to communicate with you regarding your inquiry, Foundation Inspection, appointment, services, account, or other business relationship with Monarch Foundry.

Users may separately opt in to receive SMS communications from Monarch Foundry. SMS messages may include responses to inquiries, Foundation Inspection follow-up, appointment scheduling and reminders, customer support, onboarding communications, and other service-related updates.

Where applicable, users may separately opt in to receive marketing or promotional communications. Consent to receive marketing text messages is not a condition of purchasing goods or services from Monarch Foundry.

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us at [email protected].

4. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors interact with our website and to improve website performance and marketing.

These technologies may collect information such as your device type, browser, pages visited, time spent on pages, referring source, and other website usage information.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. CRM and Business Platforms

Monarch Foundry uses third-party software and service providers to operate our business. Information you provide may be processed or stored through platforms used for purposes such as:

Customer relationship management

Website hosting

Forms and surveys

Appointment scheduling

Email and SMS communications

Automation

Analytics

Invoicing and payment processing

Accounting

File storage and business operations

These providers may process information on our behalf according to their own terms and privacy practices.

6. Payment Information

Payments may be processed through third-party payment processors.

Monarch Foundry does not intend to directly store complete payment card or bank account credentials when those details are submitted directly through a third-party payment processor.

Payment processors may collect and process information necessary to complete transactions, prevent fraud, and comply with applicable financial requirements.

7. How We Share Information

Monarch Foundry does not sell your personal information.

We may disclose information to third parties when reasonably necessary to operate our business or provide services, including service providers that assist with hosting, CRM functionality, communications, analytics, scheduling, payments, accounting, and other business operations.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Monarch Foundry, our clients, or others.

We may disclose information in connection with a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business assets.

SMS Consent and Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Client Information and Access

When providing marketing or business systems services, Monarch Foundry may receive access to information, accounts, platforms, files, customer data, or other materials supplied by a client.

We use this information only as reasonably necessary to perform the services requested by the client, manage the business relationship, or meet applicable legal obligations.

Clients are responsible for ensuring they have the appropriate rights and permissions to provide Monarch Foundry access to information and systems used in connection with their services.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business purposes.

Retention periods may vary depending on the type of information and why it was collected.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.

You may also request that we update inaccurate information or stop certain marketing communications.

To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Monarch Foundry is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children's Privacy

Monarch Foundry's website and services are intended solely for businesses and individuals who are 18 years of age or older.

We do not knowingly collect, request, or solicit personal information from anyone under the age of 18. If we become aware that personal information from a minor has been submitted to us, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When changes are made, the updated policy will be posted on this page and the effective date may be revised.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:

Monarch Foundry
Email: [email protected]
Website: monarch-foundry.com